Work

Since last Tuesday, the 8th, work has been hella busy! Practically non-stop. Some days, it's so bad that I don't want to talk to ANYONE on the phone after I leave work because I spent nearly 8 hours talking to idiots. If you've worked as a customer service rep in a call center, you can relate.

The call center that I work for is fairly small. I'd guess there are less than 20 reps that are on the phones at all times. That's pretty small if you think about it. The call center is divided into teams; Me and two others are in the sales.marketing.retention team. It can be slow at times. The rest of the call center is generally basic customer service (meaning account verification, billing questions, cancellations, etc). The issue that I've been having to deal with for nearly a month is practically no help with the phone calls between 1-2pm because the other team members go to lunch. And, with the call volume being as high as it's been (due to accts renewing (retention)), I've been alone to handle the calls. I've expressed my stress to my supervisor and the manager and they say they are working on adding more people to the 'group' but have yet to do so and I'm starting to wonder if they ever will.

Well, I had to vent. I don't feel any better but at least its out there.

Comcast, how I hate thee

Oh, let me tell you about Comcast this morning!

Ok, so they were scheduled to arrive between 7-9am. At 8:37am, I call Comcast to confirm that a tech was to arrive and the guy I spoke with said they guarantee someone will be here by 9am. At 8:57, the tech calls me to tell me that he JUST got the service order and that he will be a half hour to an hour late! I told him that he's got to be joking and he said no and that he was coming from Crofton. Fine. I call Comcast back and bitch to them about what just occurred and the dude was like, 'we don't guarantee when a tech will arrive or not, blah blah blah, and I was like, yeah, well when I move I will not be returning to Comcast and he was like ok and I hung up on him. I was pissed. Then Greg calls me and I told what was going on and he told me to just leave and go to work. I said I would wait the half hour and see if the guy arrives. Yeah, so as I was getting ready to leave the dude arrives. Figures, huh. So, the dude comes in and I tell him what's going on an all and he goes outside to set everything up. Well, after about 10 minutes he comes back in and tells me that the line has been cut because he can't get a signal or anything. I was like, what?! And he was saying something along the lines of having to have another tech come and dig the lines or something... I was like you gotta be kidding me! And at that point I was like, forget it. I'll cancel my service order. Well, he said he'll keep looking to make sure. An hour an a half later... we have cable and internet.

I was in a meeting for about an hour and a half this afternoon and when I returned, there was a voicemail on my cell phone from Comcast asking for feedback about todays service! Oh, I can't wait to call them when I get off of work!

Customer Serivce Representatives

I am a Customer Service Representative. Not by choice, mind you.

I've lost my train of thought for this posting; probably due to the fact that my brain is mush for any and all comprehension and things related. The calls today have been very frequent and constant. The callers have been mind numbingly stupid.

Why do I keep settling for customer service jobs? This isn't my career choice, nor anywhere close to what I want to do as a career. But, I am good at what I do as a CSR. My evaluation rates have been in the upper nineties and I've remained in the top 3 overall for the company score wise. I just have the ability to sell and provide excellent service skills (as I've been told).

It's weird to be on the opposite side of the phone; when I call customer serivce about an issue or a questions. I constantly compair my work ethic vs the one that I am speaking with (my ethics are much higher than theres).

Ugh, it's just one of those days...